Handmade by real makers · Thoughtful buyers

Shipping Policy

Effective date: July 26, 2026

ShopMyNest is a marketplace: items are shipped by the independent Seller who made them. Shipping rates, options, and timing are calculated at checkout using live carrier rates through our shipping partner, Shippo. This policy explains how shipping works on ShopMyNest for both Buyers and Sellers.

Where we ship

At launch, ShopMyNest supports shipping within the United States (all 50 states plus DC). We’re evaluating international shipping and will announce it here once available.

How shipping is calculated

  • Each Seller sets ship-from address and a package size or custom dimensions for each listing.
  • At checkout, the app requests live rates from Shippo based on the Seller’s ship-from address, your ship-to address, and the package details.
  • You’ll see the available carriers, service levels (for example, USPS Ground Advantage or USPS Priority Mail), and the exact rate before you pay.
  • The rate you selected is locked to your order. If a rate changes before payment is captured, the app tells you and asks you to confirm the new rate before you’re charged.

If Shippo can’t quote for a particular ship-to address (missing ZIP data, unsupported territory, or a Seller ship-from address that isn’t complete), checkout will surface the reason instead of quietly falling back to a placeholder rate.

Delivery times

The delivery estimates shown at checkout come from the carrier. They are estimates, not guarantees. Carriers occasionally have delays, especially around US holidays and severe weather. If your order is significantly late, message the Seller through the app first and, if needed, open a return request under our Refund Policy.

Sellers set a processing time (how long it takes them to prepare and hand off an order to the carrier) separate from carrier transit time. Processing time is shown on the listing and in your order confirmation. A typical processing time for handmade goods is 1–5 business days, but individual Sellers may set longer times for made-to-order items.

Tracking

Once the Seller purchases a shipping label through the app, the tracking number is attached to your order automatically and you’ll receive an in-app and email notification. You can view tracking any time from the order detail screen.

If the Seller ships outside our in-app label flow, they can enter carrier and tracking manually. Those orders may show tracking a little later than orders that use the built-in label flow.

Shipping issues

  • Lost package. If tracking shows the package didn’t arrive within a reasonable window after the carrier’s expected date, message the Seller. If the Seller can’t get resolution from the carrier, we’ll refund under our Refund Policy.
  • Damaged in transit. Take photos of the item and the packaging before you throw anything out, and open a return request within 7 days of delivery.
  • Wrong address. If you notice the shipping address is wrong, message the Seller immediately. If the label has already been printed, the Seller may or may not be able to correct it depending on the carrier. Corrections after a package has entered the network aren’t always possible.

Taxes and customs

Sales tax is applied at checkout where required. For US orders, no customs duties apply. International shipping isn’t offered at launch.

For Sellers

  • Package sizes. Choose Small, Medium, Large, or Custom for each listing so Shippo can quote accurate rates. Presets write dimensions to your WooCommerce product fields; existing products import as Custom until updated.
  • Ship-from address. Your ship-from address needs to be complete and valid or Shippo can’t quote. If your listings suddenly stop returning rates, this is the first place to check.
  • Labels. Buy and print labels from the order detail screen in the app. The app opens the native share sheet so you can print or forward the label PDF.
  • Manual tracking. If you ship outside the in-app flow (dropped off with a personal account, a carrier we don’t yet support, etc.), add the carrier and tracking number manually on the order so the Buyer sees it.
  • Processing time. Ship within the processing time shown on your listing. Chronic late shipping affects your Seller standing and may lead to account review.
  • Discounted rates. Shippo’s default USPS account includes discounted commercial pricing. You don’t need to connect your own USPS account to get those rates.

Questions

Email help@shopmynest.com or write to ShopMyNest, .