Handmade by real makers · Thoughtful buyers

Effective date: September 8, 2026

ShopMyNest is a marketplace for handmade and one-of-a-kind goods, and it’s also a place where makers and buyers talk to each other. These Community Guidelines describe the behavior we expect on the ShopMyNest website at shopmynest.com and the ShopMyNest mobile app (together, the “Service”) and what happens when someone crosses a line. They apply alongside the Terms of Service, the Seller Agreement, and the Anti-Discrimination Policy.

1. Scope

These Guidelines apply to every piece of content and every interaction you contribute to the Service, including:

  • Blog posts and photo submissions to the moderated ShopMyNest Blog.
  • Seller shop content — shop name, shop bio, listing titles, descriptions, photos, and seller updates.
  • Reviews left by Buyers on purchased items.
  • In-app messages between Buyers and Sellers and between users and ShopMyNest staff.
  • Public profile information you display on your account.

Together we call all of this “User Content.” You keep ownership of your User Content, subject to the license in the Terms of Service.

2. What we expect

Every user is expected to:

  • Be honest. Represent yourself and your items accurately. Sellers must follow the accuracy rules in Seller Agreement §4; Buyers must describe order problems honestly when filing a dispute.
  • Be respectful. Assume the person on the other side is a real human doing their best.
  • Credit others. If you use someone else’s photo, quote, technique, or design element with permission, credit them. If you don’t have permission, don’t use it.
  • Disclose paid promotions. If you’re paid, gifted, or otherwise compensated to promote a ShopMyNest shop or item in a Blog post, seller update, or review, say so clearly.
  • Keep it on-platform. Order-related communication belongs in the in-app message thread for that order so ShopMyNest can help if something goes wrong.

3. What’s not allowed

You may not post, send, or upload content that:

  • Harasses, threatens, or intimidates any user, ShopMyNest staff member, or third party — including sustained unwanted contact, insults directed at a person, or threats of violence.
  • Attacks people on the basis of a protected characteristic (race, color, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, medical condition, age, veteran status, or other characteristics protected by law). See the Anti-Discrimination Policy.
  • Doxxes another person — publishing home address, phone number, workplace, government ID, or other private information without consent.
  • Contains hate speech or promotes hate, violence, or discrimination against a protected class.
  • Is sexual or sexually explicit, including nudity and sexually suggestive photos in listings or Blog posts.
  • Is illegal, or promotes illegal activity, including items listed in the Prohibited & Restricted Items Policy.
  • Impersonates another maker, brand, celebrity, or ShopMyNest staff member.
  • Manipulates reviews, favorites, sales counts, or search ranking — including posting reviews of your own shop, incentivizing reviews, retaliating against a reviewer, or arranging for others to leave fake reviews. See Seller Agreement §8.3.
  • Is spam — unsolicited bulk messages, repeated identical posts, or content designed to promote something other than what the page is about.
  • Steers transactions off-platform to avoid ShopMyNest fees, in violation of Seller Agreement §7.
  • Infringes intellectual property — see the Intellectual Property & DMCA Policy.
  • Contains malware, phishing, or exploit content or attempts to compromise the Service.

4. Blog-specific rules

The ShopMyNest Blog is moderated before publication. When you submit a Blog post or photo:

  • A ShopMyNest moderator reviews it before it goes live.
  • We may edit for clarity, length, formatting, or Guideline compliance without changing your voice.
  • We may reject a submission that violates these Guidelines, that duplicates existing content, or that isn’t a fit for the Blog.
  • We may remove a Blog post after publication if we later find it violates these Guidelines or the Terms of Service.

Blog submissions must be your own work (or content you have the right to submit) and must credit any photographers, models, or collaborators who appear in them.

5. Review-specific rules

  • Only Buyers who actually purchased an item may review it. Reviews are attached to an order in your account history.
  • No incentivized reviews. Sellers may not offer refunds, discounts, gifts, or free items in exchange for reviews or in exchange for changing or removing a review (see Seller Agreement §8.3).
  • No retaliation. Sellers may not threaten, harass, or discriminate against a Buyer for leaving an honest review.
  • Keep it about the order. Reviews should describe the item and the transaction, not the Seller’s personal life or a protected characteristic.
  • Seller replies are welcome. A Seller may reply once, publicly and professionally, to any review.

You can ask ShopMyNest to remove a review that violates these Guidelines by emailing help@shopmynest.com. Our decision on removal is final.

6. Message-specific rules

In-app messages are for order-related and shop-related conversation. When you send messages:

  • Keep them professional and on-topic (the order, the item, shipping, or a follow-up).
  • Do not include off-platform payment links, personal payment handles, or requests to move the transaction off ShopMyNest.
  • Do not use messages to send marketing to Buyers who did not sign up for it (see Seller Agreement §10).
  • Buyers, do not use messages to pressure Sellers into off-book discounts by threatening negative reviews.

7. Reporting a violation

If you see content or behavior that violates these Guidelines:

  • Use the in-app “Report” button on the listing, review, message, Blog post, or shop.
  • Or email help@shopmynest.com with a link to what you’re reporting and a short description.

Rights-based takedowns (copyright, trademark, right of publicity) go through the Intellectual Property & DMCA Policy instead of this policy.

8. Enforcement

ShopMyNest reviews reports and takes action based on the severity, the context, and any prior history on the account. Typical steps escalate through:

  1. Warning — we tell you what needs to change and give you a chance to fix it.
  2. Content removal — we remove the specific listing, review, message, or Blog post.
  3. Feature restrictions or temporary suspension — we may limit your ability to list, review, message, or Blog for a defined period.
  4. Termination — we may terminate your account under Terms of Service §12 or Seller Agreement §12.

Serious violations — threats of violence, doxxing, hate content, child-endangering content, or repeat violations — may result in immediate termination without a warning step. We may also report unlawful content to appropriate authorities.

9. Appeals

If you believe we removed content or restricted your account in error, reply to the enforcement email or write to help@shopmynest.com within 14 days. A different ShopMyNest reviewer will take a fresh look. Our decision on appeal is final for the purposes of the Service.

10. Changes to these Guidelines

We may update these Guidelines as the Service evolves. Material changes will be announced through the Service or by email. Continued use of the Service after an update means you accept the updated Guidelines.

11. Contact

Questions about these Guidelines? Email help@shopmynest.com or write to ShopMyNest LLC.