Last updated: September 8, 2026
This page is the central index for the ShopMyNest legal and policy documents. In plain English: it lists the rules for using the ShopMyNest website at shopmynest.com and the ShopMyNest mobile app, tells you where to look for the specific ones that apply to you, and gives you a single place to find anything else you might need. If two documents ever seem to disagree, the one that’s more specific to your situation (for example, the Seller Agreement if you’re a Seller) usually controls, as spelled out inside each document.
1. For everyone
These apply to anyone who visits the site, uses the app, opens an account, or contributes content.
- Terms of Service — the master contract for using the Service.
- Privacy Policy — what personal information we collect, how we use it, and who we share it with.
- Cookies & Tracking Policy — how the website uses cookies and how the mobile app uses secure token storage.
- Community Guidelines — the behavior we expect in listings, messages, reviews, and Blog posts.
- Anti-Discrimination Policy — how ShopMyNest handles reports of discrimination.
- Account Deletion — how to permanently delete your ShopMyNest account and personal data.
2. For Buyers
- Return & Refund Policy — when returns and refunds are available and how to request one.
- Shipping Policy — how shipping rates, labels, and delivery work on ShopMyNest.
- ShopMyNest Purchase Protection — buyer protection for items that don’t arrive, arrive damaged, or don’t match the listing.
3. For Sellers
- Seller Agreement — the contract that governs selling on ShopMyNest.
- Fees & Payments Policy — the 10% platform fee, Stripe processing, shipping labels, and payouts.
- Handmade & Authenticity Policy — what handmade means on ShopMyNest and what Sellers must disclose.
- Prohibited & Restricted Items Policy — what may not be listed and what is restricted.
- Intellectual Property & DMCA Policy — how ShopMyNest handles intellectual-property complaints.
4. Contact
General questions: help@shopmynest.com. Privacy questions: support@shopmynest.com. Copyright and IP notices: help@shopmynest.com with subject line “DMCA Notice”.