Refund, dispute and payout policy date: October 23, 2026, prospectively through actual platform activation and each seller's separate immediate-adoption agreement. Orders retain the version applicable when purchased. Other material changes remain subject to applicable notice requirements.

Buying and selling

• Terms of Service: the general agreement for using ShopMyNest.
• Return & Refund Policy: seller-first ordinary returns, the seven-day delivered-item reporting window and 14-day decision limit, SNAD administrator review and preserved legal rights.
• Purchase Protection: SNAD, non-delivery, evidence and the escalation process.
• Seller Agreement: seller duties, public individual policies, purchase-time copies, refund liability and explicit acceptance.
• Fees & Payments: commission, processing, the two-day payment hold, actual settlement and manual ACH payouts, the $25 minimum, holds and future-earnings offsets.
• Shipping: processing, rates, tracking, delivery evidence and separately reconciled label refunds.

Privacy and community

• Privacy: personal information, public seller policies, private order cases and transaction records.
• Cookies: browser storage and tracking.
• Account deletion: deletion requests, outstanding obligations and retained records.
• Handmade and authenticity: qualifying goods and accurate descriptions.
• Prohibited items: listing restrictions.
• Intellectual property: rights-based notices and takedowns.
• Community guidelines: conduct and moderation.
• Anti-discrimination: equal treatment and reporting.

Moderation appeals, account-deletion grace periods, export-link expiry and legal notice deadlines are separate from the merchandise-refund window. Use the relevant policy rather than assuming every deadline uses the merchandise-reporting window.

How these policies work together

For the subject concerned, the Refund/Purchase Protection policies govern marketplace case procedures, Fees & Payments governs disclosed fees and payout mechanics, Shipping governs fulfillment, and Privacy/Cookies/Account Deletion govern the described data practices. Seller terms supplement these rules and cannot remove mandatory protections. The terms saved with an existing purchase remain applicable. Mandatory legal and payment-provider rights take priority over conflicting platform or seller language.