Handmade by real makers · Thoughtful buyers

Effective date: September 8, 2026

You can ask ShopMyNest to delete your account and your associated data at any time. This page explains the two ways to request deletion, what data is deleted, what data ShopMyNest must retain and for how long, and the timeline. The process is free and does not require you to install or keep the ShopMyNest mobile app — anyone with a ShopMyNest account can request deletion from this web page.

This page is part of the Privacy Policy and applies alongside the Terms of Service and, for Sellers, the Seller Agreement.

1. Two ways to delete your account

You can request account deletion in either of two ways. Both routes result in the same outcome and the same timeline.

  • In the app. Sign in to the ShopMyNest mobile app and go to Settings → Account → Delete account. The app walks you through confirmation and starts a 14-day grace period during which you can cancel the deletion by signing back in.
  • Via the web (this page). Send a request email as described in §5 below. This route works without installing the app.

2. What data is deleted

Once your deletion completes, ShopMyNest deletes the following from active systems:

  • Your account profile — name, email address, password hash, profile photo.
  • Your shop bio and shop-level settings (if you were a Seller).
  • Your listings — titles, descriptions, prices, categories, tags, package presets.
  • Your saved payout details — the bank routing and account numbers you provided for ACH payouts.
  • Your saved shipping and billing addresses.
  • Photos you uploaded to listings, the shop bio, and Blog submissions, except for photos that appear inside a fulfilled-order record that ShopMyNest must retain under §3.

3. What data is retained, and for how long

US tax, financial, consumer-protection, and law-enforcement rules require ShopMyNest to keep some records after your account is deleted. Specifically:

  • Order records (transaction date, order line items, prices, shipping address on the order, and the corresponding invoice) — retained for seven (7) years to meet US tax and financial-record-keeping requirements.
  • Payout records (ACH transfer amount, date, destination bank identifiers as needed for the record, and related ledger entries) — retained for seven (7) years for the same reason.
  • Tax records (1099-K forms issued, taxpayer identification information you submitted for tax reporting, sales-tax remittance records) — retained for seven (7) years.
  • Records under active dispute or subpoena — retained until the dispute, chargeback, mediation, or legal process is fully resolved, even if that runs past the seven-year period above.
  • Hashed transaction identifiers — retained indefinitely for fraud prevention (for example, so a repeatedly refunded card or account cannot re-register under a new name).

Retention timelines are described in more detail in the Data Retention section of the Privacy Policy.

4. Timeline

  • 14-day grace period. After you request deletion, your account is deactivated and a 14-day grace period starts. During the grace period you can cancel the deletion by signing back in (or by replying to the confirmation email) and your account is fully restored.
  • Completion within 30 days. If you do not cancel, deletion completes within 30 days of your original request. Backups and system logs that include your data are overwritten on their normal cycle after that point, consistent with the retention schedule in §3.

5. How to request deletion via the web

Email help@shopmynest.com from the email address on your ShopMyNest account with:

  • Subject: Delete my account
  • Body including:
  • Your account email.
  • Your shop name, if you were a Seller.
  • A short statement authorizing deletion — for example: “I am the account holder for the ShopMyNest account at this email address and I authorize ShopMyNest to delete my account and associated data in accordance with the Account Deletion policy.”

You do not need to install the ShopMyNest mobile app to send this request. There is no fee for account deletion.

ShopMyNest will confirm receipt within 3 business days and complete the deletion within the timeline in §4.

6. Verification

To protect you against unauthorized deletion requests, ShopMyNest will:

  • Send a confirmation email to the address on your account before starting the grace period.
  • Ask a verification question (for example, the approximate date of your last order, your saved ship-from city, or the last four digits of the bank account on file) if there is any doubt about the identity of the requester.

If ShopMyNest cannot verify the request, we will not delete the account and we will explain what additional information is needed.

7. Sellers with open orders

If you are a Seller, deletion cannot start while:

  • You have open orders that have not shipped, or
  • You have open disputes, chargebacks, or mediations.

Ship the open orders (or cancel and refund the Buyers) and let any disputes resolve first. When your account is clear:

  • Your available balance is paid out to your saved US bank account before deletion.
  • Any reserved earnings under Seller Agreement §5.5 are released or applied to their triggering obligation.
  • Records that must be retained under §3 (order records, payout records, tax records) are retained even after your account is deleted.

8. Free, and no app required

Account deletion on ShopMyNest is free and does not require you to install the ShopMyNest mobile app. The web request route described in §5 is available to any account holder.

9. Related pages

10. Contact

Questions about account deletion, or help submitting a request? Email help@shopmynest.com or write to ShopMyNest LLC.