Effective date: July 29, 2026
ShopMyNest respects your right to control your personal information. This page explains how you can request deletion of your ShopMyNest account and the data associated with it.
How to request deletion
To request that we delete your ShopMyNest account and personal data, email help@shopmynest.com from the email address on file for your account, with the subject line: Delete my ShopMyNest account.
We may ask you to verify your identity before we act on the request. Once verified, we will process your request within 30 days and email you when it is complete.
What we delete
- Your account profile (name, email, phone, addresses)
- Saved payment methods (payment tokens are stored by Stripe, our payment processor, and are deleted or unlinked upon request)
- Your product listings, shop profile, and seller portal data (for sellers)
- Messages you have sent through the ShopMyNest messaging system
- Saved favorites, cart, and browsing history
What we may retain
We are required by law and by our payment processors to retain certain records after account deletion. Specifically, we may retain:
- Order and transaction records — kept for up to 7 years for tax, accounting, and fraud-prevention purposes.
- Records of legal or safety incidents — kept as long as necessary to comply with legal obligations.
- Anonymized analytics — data that no longer identifies you may be retained indefinitely.
When we retain data, we retain only what is necessary and we protect it under our Privacy Policy.
Deleting just a portion of your data
If you want to remove specific items rather than close your account (for example, a single listing or a saved address), email help@shopmynest.com and describe what you’d like removed.
Questions
Contact us any time at help@shopmynest.com.